![]() When customers click on the tiny URL the are brought to a webpage with the shared content. Droplr allows customer support professionals to easily screenshot or screen record their monitors and share them with customers using tiny URLs, which can be shared through a variety of platforms with their customers. Cloud-Based Sharing – Sharing files using Droplr is fast and easy.Screenshots taken using the app can then be marked up with text or color highlights Use the image editor to add shapes like lines, circles, arrows, and boxes. Screen Capturing – Screenshot and screen record with Droplr.Users can take screenshots or screen recordings and use support materials using one tool and share them quickly with customers. Primarily, Droplr is a screenshot and screen recording tool but the app also comes with a cloud sharing feature. How to use Droplr as a Customer Support Professional App Featuresĭroplr can help users in a number of ways through its variety of tools. When communicating with a customer, figuring out how to send photos and videos can be tricky since email providers often don’t allow large files to be sent via email. Photos and videos are oftentimes more helpful than words but are difficult to share due to their large size. Many of these file types tend to be large with photos and instructional videos. How Do You Send Large Files?Ĭustomer support personnel are of the many groups of professionals that need platforms to help them quickly and easily share support files with customers and clients. Using a cloud sharing service like Droplr ensures that your customer support files can be sent quickly and through any platform and that they are likewise easily accessible by all customers. As such, the ability to quickly send customer support files is vital in order to ensure that your customers are happy with the support you provide. In fact, 75% of customers have reported that a quick response time is the most important element of good customer support. Fast response times are especially critical for good customer support. Good customer service necessitates both quick and effective support. One of these options is Droplr, a screenshot and screen recording tool that fits especially well with the needs of customer support representatives. There are also other options that can help you create as well as share professional content. These newer models include online storage platforms like Google Drive and Dropbox as well as online communication platforms like Slack. There are traditional sharing routes like email as well as newer more modern ways of sharing files online. Valid for new and free trial customers only.When needing to share a customer support file online, users have a variety of options to choose from when deciding how to do so. Integrate w/ Slack, Jira, Confluence, Google Docs, Asana, Hipchat, Twitter, Basecamp, Photoshop, Illustrator, Sketch, & many more.Write Markdown notes & share code snippets w/ syntax-highlighting.Tag Drops w/ keywords for simple organization.Control when your shared Drop disappears & password protect Drops for added security.Share only what you want to show w/ previews.Drag & drop gifs right from the browser.Select any part of your screen to record & pause or mute audio during recording.Record as an image or gif & pop a link in a chat or email in seconds.Annotate screenshots for further clarity.Use the new Boards feature to create & share boards w/ team members around concepts, ideas, projects, & more.Collaborate w/ up to 3 users on a single account for life.Snag images or videos of your screen & share them in just a few quick clicks.Used by Automattic, Dollar Shave Club, AirBnB, Nike, TED, Pixar, and many more So sit back, relax, and let Droplr make you a professional legend. You're getting the complete service for three users for a fraction of what it costs for one. ![]() Whether you're purchasing for a small team or just sharing with friends, none of you will endure recurring subscription fees. screenshots shared), screen recordings and GIF captures, and boards (think task management) for three users for life. With this exclusive deal, you'll get unlimited Drops (i.e. ![]() Record your screen as you're performing a task and send it directly to your client in a clean, professional manner. For example: let's say you need to explain how a piece of software works. Simply capture a screenshot of whatever you're working on, add comments, and send the screenshot in a short link to your intended recipient-all in a single interface. ![]() Whether you're working remotely yourself or working with remote partners or customers, Droplr makes communication and feedback loops easy and efficient. However, communicating over a distance doesn't always work the way we want it to. Let's face it, remote collaboration is a huge convenience and a rapidly-growing workplace trend.
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